Refund / Cancellation Policy for Snaprides

Snaprides for being absolutely transparent mentions below a comprehensive list of pricing for certain scenarios once you have created your reservation.

Cancellation

No show - 100% deduction and only security deposit will be refunded.

Between 0 - 6 hrs of the pick up time - 75% rental charges will be withheld and security deposit will be refunded.

Between 6-24 hrs of the pick up time: 50% rental charges will be withheld.

Between 24-72 hrs of the pick up time: 25% rental charges will be withheld.

72 hrs or more prior to the pick up time: 10% rental charges will be withheld.

Note: (Cancellation refund will be done through the original payment method within 3-5 working days)

Reschedule before start

Modifications made more than 6hrs before booking start: ₹50

Modifications made within 2-6 hrs of booking start: ₹50 or 10% of the booking (which so ever is greater)

Modification made within 1-2 hrs of booking start: ₹100 or 20% of the booking (which so ever is greater)

Late Return Non Geared Scooters:

First 2 hours of delay would be charged at ₹50 + @ hourly rates

KTM - First 2 hours of delay would be charged at ₹100 +@ hourly rates

Royal Enfield: First 2 hours of delay would be charged at ₹100 +@ hourly rates

All Other Bikes: First 2 hours of delay would be charged at ₹50+ @hourly rates

Extra km charges

After the exhaustion of free km, the following charges will be applicable

For KTM and Royal Enfield: ₹4/km

For Normal bikes: ₹3/km For Scooty: ₹3/km

Fuel Policy

Fuel is not included in the rental charges, however,sufficient fuel will be provided to reach the nearest petrol station.

*Note-: We will not be able to provide a refund In case of extra fuel leftover at the time of returning the vehicle. Note : • All refunds shall be made through the original payment mode within 3-5 working days • SNAPRIDES reserves the right to charge a violation penalty on the rider • Weekend (Sat-Sun) rates may vary based on availability • Inter – State Travelling is Strictly not Allowed • Refunds for the repairs & maintenance done by customers on the vehicles shall be processed same day. The customer is required to share the bills with our SNAPRIDES team. List of penalties that can be applicable if rider violate terms mentioned Traffic and Parking violations Full payment of fines + ₹100 Overspeeding >= permissible limit for that segment Customers should be aware about speed limit , if overspeeding is done then charged at ₹ 25 for overspeeding/crossing limit. OVERSPEEDING LIMITS Non Geared Scooters: 70km/hour Upto 150cc Bikes: 90km/hour KTM and Royal Enfield :100km/hour All Other vehicles: 90km/hour Key/Helmet not returned at end of reservation ₹800 for each helmet ₹500 for key Vehicle Damage Insurance claim will only be taken in case the estimate is above INR 10,000/- In case of the repair estimate is more than INR 10,000 - the customer has to bear

1. The amount which is not covered under insurance claim 2. Rental amount for the number of days taken for repair Towing and Impounding No cost will be charged to customer if caused by vehicle failure & full cost to be charged to customer if caused by user negligence. GPS Holder In case the GPS holder is missing or broken/damaged, a penalty of INR 1000 will be levied on the rider. Operating Hours All our hub stations are operational from 9 AM to 8 PM only. In case the rider fails to pickup/return the vehicle by station timings, The pickup/return will take place on the next day and the applicable charges will be levied on the ride. No pickup/return request will be entertained post station's operating hours. Misconduct Any misconduct with the station executive by the rider under the influence of alcohol or otherwise will result in cancellation of booking. The rider will not be liable to any refunds in such case. Customer Care timings 09:00 AM to 8:00 PM

Snaprides does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

For more info please reach us at Snapridesranchi@gmail.com